Service support

Categories:Service
Time of issue:2021-01-06 17:39:44
Views:0

Description:

Information

We have an engineering and technical team with strong professional knowledge and rich experience, implement a standardized management mechanism, and establish a sound user profile for customers. In addition, the company implements dedicated personnel to track and inspect at fixed points, and to keep track of the operating conditions of users' electrical equipment at any time, to provide customers with the fastest pre-sales product planning and after-sales service, and to win the trust of customers with high-quality products and leading technical perfect services. And praise. Provide comprehensive maintenance services according to customer needs.

In order to protect users and installers, Lizhong provides every installer with an insurance for high-altitude operations with a limit of RMB 3 million!

Site survey

In order to fulfill our promise of high-quality service, the company’s technical engineers need to inspect the installation site before the product sales contract is signed. Before starting the installation, the site survey form must be surveyed/filled in by the company’s technical engineer.

Install service

According to the drawings and information provided by the customer, recommend the arrangement and installation plan of the super ceiling fan;

On-site survey service to determine the installation location and installation height for customers;

Provide installation proposal.

After-sales service

Regular equipment maintenance, adjustment and cleaning;

Breakdown repair service;

Use suggestion consulting services;

During the free warranty period, Lizhong recommends maintenance and safety inspection of the fan once a year. In case of failure maintenance requirements, rush to the site for maintenance within 48 hours after receiving the failure warranty call.

Maintenance content	Maintenance cycle	Maintenance content	维护周期
Visually inspect the fan running status	Per year	Check whether the screws of the motor flange are tight	Per year
Control box working status	Per year	Check the oil level of the gearbox	Per year
Check blade damage	Per year	Check the anti-drop ring	Per year
Check the tension of the suspended wire rope	Per year	Check fan suspension	Per year
Check the firmness of petioles and leaves	Per year	Check the safety wire rope	Per year
Check whether the screws of the motor flange are tight	Per year	Check the welding part	Per year
Clean blade dust and oil mist	Per year	Check the hanger and fastening bolts	Per year

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We will continue to provide customers with the best innovative and energy-efficient ventilation cooling scheme
And products, and provide the best service!

我们也将一如既往地为客户提供最优的创新高能效通风降温方案及产品并提供最优质的贴心服务！

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